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Choose up to three things that are keeping you up at night
Testing and iterating our customer journey
Gaps in knowledge of our competitors
Improving our loyalty programme
NPS just isn’t doing it for us
The lack of insight our CA platform provides
Our retail partners are asking for more data
Not having enough data capabilities
Our CX investments aren’t moving the needle
Benchmarking
How to build a DTC channel
The cost of our CA platform
We don’t know how to win the mission
Unsure if we’re getting the best ROI on our CX investments
Transforming CX is really hard
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