Traditional CX metrics don't work
For too long, customer analytics has relied on asking customers what they think. But this doesn’t work.
CX survey data is biased and it doesn’t tell you where you stand relative to competitors. Without context, how do you know where your CX is winning or losing? If you don't know that, how do you grow market share?
Uncrowd uses a unique combination of CX observation, quantitative measurement and comparative results to give you empirical data that helps you steal customers from the competition.