Data Protection Policy
1. Data protection principles
Uncrowd are committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:
  • a. processed lawfully, fairly and in a transparent manner in relation to individuals;
  • b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
  • c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  • e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
  • f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
2. General provisions
  • a. This policy applies to all personal data processed by Uncrowd.
  • b. The Responsible Person shall take responsibility for Uncrowd's ongoing compliance with this policy.
  • c. This policy shall be reviewed at least annually.
  • d. Uncrowd shall register with the Information Commissioner’s Office as an organisation that processes personal data.
3. Lawful, fair and transparent processing
  • a. To ensure its processing of data is lawful, fair and transparent, Uncrowd shall maintain a Register of Systems.
  • b. The Register of Systems shall be reviewed at least annually.
  • c. Individuals have the right to access their personal data and any such requests made to Uncrowd shall be dealt with in a timely manner.
4. Lawful purposes
  • a. All data processed by Uncrowd must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information).
  • b. Uncrowd shall note the appropriate lawful basis in the Register of Systems.
  • c. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
  • d. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in Uncrowd’s systems.
5. Data minimisation
  • a. Uncrowd shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  • b. No user data is held in Uncrowd's systems and data is not distributed elsewhere at any time.
6. Accuracy
  • a. Uncrowd shall take reasonable steps to ensure personal data is accurate.
  • b. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
7. Archiving / removal
  • a. To ensure that personal data is kept for no longer than necessary, Uncrowd shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
  • b. The archiving policy shall consider what data should/must be retained, for how long, and why.
8. Security
  • a. Uncrowd shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
  • b. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
  • c. When personal data is deleted this should be done safely such that the data is irrecoverable.
  • d. Appropriate back-up and disaster recovery solutions shall be in place.
9. Breach
  • In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data,Uncrowd shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).
We care about your privacy. That's why we have outlined our privacy policy here!
"Want to be a customer’s first choice? Obviously you do, you’re not in this for your health, you’re in this to make sweet, sweet profits. We should talk."

Richard & Rocky, Uncrowd Founders.

Be Chosen.
Win Missions.
Make Millions.
Customer analytics should do one thing for you: tell you exactly how to be a customer’s first choice at the best possible profit margin.
So that’s what Uncrowd’s Friction/Reward Indexing™ platform does; while leveraging up to 82 Friction/Reward choice variables.
Customer analytics should do one thing for you: tell you exactly how to be a customer’s first choice at the best possible profit margin.
So that’s what Uncrowd’s Friction/Reward Indexing™ platform does; while leveraging up to 82 Friction/Reward choice variables.
Do you know why you're chosen?
Weekly big shop?
Upgrade family TV?
Pamper shop?
Lunchtime dash?
Party outfit?
Something to play?
Redecorate bathroom?
New current account?
FRi™ DOES
Minimum operating profit gain with FRI
£1.0M
Minimum operating profit gain with FRI

£1.0M

KILL FRICTION / CREATE REWARD
How to win big in the new economy
We all now live in a choice economy – knowing when and why customers will choose to spend with you, or choose to spend elsewhere is critical; you need a new generation of customer analytics that can provide you this vital business intelligence.

Uncrowd’s FRi™ is fundamentally about showing you when and why a customer will prefer you to a rival. In the era of total and easy access to competing choices, knowing where you stand among those choices is how you win customers, reduce churn and save millions.
FRi™ in Action
Easy to use, massively
flexible, fun to exploit, win
as much as you want
Data. Drives.  Action. 
This is what our platform does HUNDREDS of times for every client.
This is what Friction/Reward Indexing could be doing for you.
Reclaim
We helped a giant grocer to find and fix a shopper mission that looked like it was theirs by right but was instead being won by an unlikely rival.
Rise
We’ve lifted the lid for a household brand on why they weren't in critical customers’ top-3 consideration and what to do to change that.
Rebuild
We showed a major DIY retailer what customers really wanted from them, to transform their online business from an also ran to category leader.
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We release daft gamified versions of our platform sometimes; having fun with Friction/Reward is the best way to learn how it works and why.

We’re currently working on a new idea for an awesome game. Spending too much time on making it but it’ll be worth it – check back soon or sign up to be notified.
PLAY
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We’ve even
written the book on
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Published by Pearson; a major new text for all businesses with customers. Read the book, buy the platform, kill friction - create reward, become your customer’s first choice; go pub
'gives you the tools
and provokes you to
think hard'
Sir Charles Dunston,
Retailing Legend
Super
Serious
Experts
Who we are
We’re expert, we’re retailers, systems architects, red-hot coders, maths geniuses and more. We’re advised by retail PLC CEOs, senior figures from globe-spanning software giants, behavioral science spods and scaled-up CTOs. We love friction/reward, we believe in the revolution and we’re good fun to work with. Super-serious but self-effacing nerds; that’s us.
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GURU
Richard Hammond
Co-Founder & CEO
Rocky Howard
Co-Founder & CTO
Claire Price
Operations Lead
Craig Waite
Development Lead
David Bělka
Junior Full Stack Developer
Grace Hayhurst
Developer
Coral Tee
Marketing Lead
Emily Cleaver
Friction/Reward Analyst
Cammil Taank
Data Science Lead
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