“We didn’t break customer analytics, but we have fixed them with Uncrowd Experience Analytics for Market Share Growth.”
Innovation & Strategy |
NPS
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Feedback Systems
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Ethnography
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Mystery Shop
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Mgmt. Consult.
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Surveys
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3rd party tools not required | |||||||
Voice of the customer | |||||||
ROI Modelling built-in | |||||||
Lower CX investment risk | |||||||
Identifies safe CX savings | |||||||
Replaces gut feeling | |||||||
Simplifies innovation | |||||||
Self-serve 'what if' modelling | |||||||
Detailed strategic guidance | |||||||
Usability |
NPS
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Feedback Systems
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Ethnography
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Mystery Shop
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Mgmt. Consult.
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Surveys
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Built by retailers | |||||||
Accessible to all | |||||||
Data sharing by API | |||||||
Competitor Insight |
NPS
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Feedback Systems
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Ethnography
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Mystery Shop
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Mgmt. Consult.
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Surveys
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Like-for-like benchmarking | |||||||
Hard competitor data | |||||||
Inferred benchmarking | |||||||
Models relative-attraction | |||||||
Competitor defence actions | |||||||
Internal versus external | |||||||
Store Level |
NPS
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Feedback Systems
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Ethnography
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Mystery Shop
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Mgmt. Consult.
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Surveys
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Reveals store compliance | |||||||
Store level reporting | |||||||
Identify pain in real time | |||||||
Data |
NPS
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Feedback Systems
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Ethnography
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Mystery Shop
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Mgmt. Consult.
|
Surveys
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Shopper mission centred | |||||||
Hard data in human context | |||||||
Integration of MI and AI | |||||||
Integration with CRM | |||||||
Customer feedback driven | |||||||
Bias-free data | |||||||
No noise in the data | |||||||
Complaints not over indexed | |||||||
Reveals deep customer habits |