The Uncrowd Methodology
The customer analytics metric that pinpoints exactly where to invest in your CX.
Our out-of-this-world retail measurement solution uses a unique combination of CX observation and comparative results to show you exactly how to beat the competition.
We constantly collect and process data
Our ‘quants’ swarm stores and websites in various sectors every quarter and collect up to 2000 tiny empirical observations on each visit. The Uncrowd platform processes collected data, overlays customer stories and identifies gaps and opportunities.
You ask, we identify
Natural language driven dashboards bring immediate actionable insight to the surface and the platform automatically identifies gaps versus your competitors and opportunities to reduce CX costs.
Plan and do
The platform automatically generates action plans, then you make the changes and sit back until the next data collection. Track changes and progress every step along the way.
Lower costs
We save you money compared to traditional CX analytics alternatives.
Faster insight
We uncover actionable insight more quickly than traditional alternatives.
Easy operation
Our product is easier to use than traditional alternatives.
We are already collecting data in your stores, and in your rivals' stores.
