The Uncrowd Methodology

Pinpoint exactly where to invest in your CX

Become a customer magnet with our unique combination of CX observation and comparative results showing you exactly how to beat the competition.

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The Uncrowd data cycle

1. Collect data


Our ‘quants’ swarm stores and websites in various sectors every quarter and collect up to 2000 tiny empirical observations on each visit.​

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2. Add AI analysis

The Uncrowd platform processes the data, overlays customer stories and identifies gaps and opportunities automatically, using Uncrowd ML and AI.

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3. Ask questions


Drill down in the data using natural language driven dashboards that bring immediate actionable insight to the surface.

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4. Get answers

The platform generates competitor gap analysis, opportunities to be 'famous for', comparative journey mapping and CX investment triage.

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5. Take action

View instant action plans, make the real-world changes to your customer experience and track progress with the next data collection.

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We are already collecting data in your stores, and in your rivals' stores.

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Questions?

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Get analytics with context