The Uncrowd Methodology
Pinpoint exactly where to invest in your CX
Become a customer magnet with our unique combination of CX observation and comparative results showing you exactly how to beat the competition.
The Uncrowd data cycle
1. Collect data
Our ‘quants’ swarm stores and websites in various sectors every quarter and collect up to 2000 tiny empirical observations on each visit.
2. Add AI analysis
The Uncrowd platform processes the data, overlays customer stories and identifies gaps and opportunities automatically, using Uncrowd ML and AI.
3. Ask questions
Drill down in the data using natural language driven dashboards that bring immediate actionable insight to the surface.
4. Get answers
The platform generates competitor gap analysis, opportunities to be 'famous for', comparative journey mapping and CX investment triage.
5. Take action
View instant action plans, make the real-world changes to your customer experience and track progress with the next data collection.