Uncrowd won CX Solution of the Year at the CX Exchange Awards UK this week. The awards, run by IQPC Exchange, recognise outstanding contributions to Customer Experience excellence.
Uncrowd Founder and CEO Richard Hammond, who accepted the award, along with co-founder and CPO Rocky Howard, said, "We were delighted to win, it's such a buzz to see our revolutionary experience analytics solution recognised like this. What made us award-worthy was the vision and forward thinking brilliance of a customer keen to innovate, and in the brilliant Jenny Lorimer of M&S we found exactly that. A massive thank you also to Hollie Jasmine Collins who has championed Uncrowd through the superb CX Exchange events. When you're doing something different from the status quo, and questioning the accepted wisdom of relying on customer surveys for insight, it's fantastic to get support like this. The award is a testament to the passion and dedication of our team, who have designed our rigorous methodology and built our solution from scratch over the last few years."
Uncrowd were nominated by client Jennifer Lorimer of Marks and Spencer, who said, "Uncrowd has allowed the CX team to accurately recommend and prioritise areas for investment and growth relative to our direct competitors, and feed directly into the product roadmap. With Uncrowd’s accurate and
comprehensive map of competing customer experiences, We will be able
to continue to businesses can take the right action to improve their customer
experience at the journey points that really matter not only to the customer
not only to the customer but to the bottom line and market."
The CX Exchange Awards celebrates the field of customer experience in the presence of senior CX leaders from across a range of sectors who are all working to elevate and futureproof strategy within their respective organisations.
Uncrowd is on a mission to improve every customer experience on the planet through a unique combination of CX observation, quantitative measurement and comparative results. Our data is objective, empirical, and always shows your next best action.