How the story behind your business can help you win market share
All successful retail businesses have a BIG IDEA - a clear, simple understanding of what they are for, the human story behind their business.
BIG IDEA is crucial when you're looking at the balance of friction and reward in your customer experience.
When you know what a purchase unlocks for your customer in human terms then you can more effectively increase buyer reward, investing in #CX areas that deliver those positive outcomes.
Download our free eBook to help you link your BIG IDEA to buyer reward.